Order processing time
All of our products are only produced after the payment is successful. It will take 2-5 business days to process your order, regardless of the shipping option selected. We ship Monday through Friday, excluding weekends and holidays. We do NOT ship orders on the same day. Please allow up to 5 business days on average for orders to process (if you order on Monday, your order should in most cases ship out on Friday).
It is noted that your order processing time can be affected if initial information provided to us is insufficient or incorrect such as inaccurate or incomplete payment; incorrect address information and insufficient product measurements. We seek your understanding and support if it is the case.
Estimated shipping time
|Location||Estimated Shipping Time|
|United States||7-16 working days|
|Canada, Europe||15-22 working days|
|Others||15-40 working days|
Orders will ship based on the corporate shipping guidelines. We do not ship to Post Office (PO) boxes.
We will include an order tracking number on your order status page. You can track the package by clicking directly on the tracking number. Please note that it may take 24 hours before tracking information appears on the USPS, FedEx, or UPS websites. If we have a question about your order, we will contact you by phone or e-mail.
All orders should arrive with a packing slip. Please confirm that all the information on the packing slip is consistent with the materials in the box. Also, make note of any damage to the box should you find a discrepancy.